Real humans.
Always on.
A 60-person support team across four cities, available 24/7 in English, German, Mandarin and Spanish. Median chat response: under two minutes.
Best for account, deposit and withdrawal questions. In-app and on the website.
Best for documentation requests, tax exports and detailed account history. Reply within 4 hours.
Direct line for account, billing and security questions. Average wait time under 90 seconds, 24 hours a day.
Headquartered in London.
47 Crown Street, London W6 4TG, United Kingdom · HQ
What you can expect from us.
On the Standard plan, chat replies arrive within ten minutes during the working day and within an hour overnight. On Pro, the SLA is one hour, twenty-four hours a day, with priority queueing. On Elite, you get a named account manager whose personal calendar is open to you on a one-business-day notice.
For account security issues — suspected unauthorised access, lost 2FA device, or recovery from compromise — we escalate to a senior incident-response specialist regardless of plan. These cases bypass the queue and target acknowledgement within fifteen minutes around the clock.
Sales, partnership, and press enquiries should go to partners@ulltimaterewards.com and are typically answered within one business day.